FAQ

What you win with us?

1) quality guaranteed :
you dont have to search reviews for hotels - we offer only good centrally located hotels (we are locals with good knowledge of all hotels we offer). You can check quality of hotels from our list on Tripadvisor (lebel with link on the page of each hotel).

2) save money :
often lower prices than our competitors and never higher than hotel directly. If there is a lower rate available for the same dates and the same hotel, just contact us within 24 hours from booking (or before you make it). After verifying the "lower" rate, we will match it (at least). Best price guaranteed!
reservation is free - no booking fee

3) free cancellation :
no fee if you keep cancellation conditions (mostly more liberal than with others). Cancellation conditions are always down on the final page of reservation (where you fill in credit card details).

4) good service :
we are experienced enough to find what you are looking for and to recommend the best available / possible (just specify in your inquiry request). You can also call us or chat with our Local Experts online. Some benefits we offer in room details are not available anywhere else...

5) you know exactly what you are buying :
many objective features (e.g. distances from points of interest), many photos, photos and detailed description of particular rooms you are reserving, description of locality including Streetview and videos (if available), labels of quality from Tripadvisor and our readiness to reply your questions will help you to make right decision. All hotels compared on 1 page at once!

We also recommend to look on webcams on the page http://www.charming-prague-hotels.com/prague-webcam and other details about Prague on the map http://www.charming-prague-hotels.com/map or in articles about Prague http://www.charming-prague-hotels.com/articles

6) quick booking :
our booking engine is developed to maximum user-friendly shape and we keep on working to improve it all the time.
Upon making reservation, it will be handled directly by the hotel of your choice, there are no intermediaries in between (we supervise whole process carefully).

7) our flexibility :
no need to give your credit card details right away - you can use the non binding "Info request" or send an enquiry by email to booking@charming-prague-hotels.com at first (than, you can book online, by calling / sending us fax. You can also chat with our Local Experts online (usualy available from 9:30 to 16:30 CET). This is also the best way for Travel agents and business partners. We have better, quicker and wider services than agencies from abroad!

How to book / reserve online?

We aimed at making this site as friendly as possible to all visitors. For more comfort, you can either reserve online getting an instant confirmation of your lodging arrangement or by sending us email inquiry, emailing to adress booking@charming-prague-hotels.com or chatting online.


Online reservation
We recommend to choose enquired date at first (you can configure your request more in "more options".
Than you will see in results only available hotel offers, or if you wish, the others too.
You can sort hotels by price for particular number of persons, category or distance from most important parts of Prague and see photos of some room types. You can choose your favorite hotels and than follow just with them.
Than, on the page of particular hotel, decide while looking at the photos from the hotel, exact location on the map of Prague, Streetview, Videos or Benefits offered to each particular room. 
You can quickly find results for particullar hotel by typing it´s name into the search box in the left column and bottom of the page.

There is always list of similar hotels down on the page of each hotel.

You can also make the reservation by sending us your credit card details by fax or call us - we will ask for your email or other contact to send you confirmation Voucher in such a case.


Taxi Transfers and other Services
On the final page of reservation (where you enter credit card details) is offer of our transfer - you can easily book it there for very good price (590 CZK for up to 4 persons or 950 CZK for car up to 8 persons from the airport). We can also arrange transfers from the train stations (cheaper). It is also possible to order transfers from our Services page, where you will also find complete offer of Sightseeing tours in Prague and around, Tickets and Car rental.


Info request
in case you would like to ask further questions, which are not answered in the online reservation mode or make sure that particular rooms are available. It is also good way for enquiring of more rooms / group reservations.


Chat with Local Experts
you will hardly get better advise in such a short notice...


How long does the online reservation process take?
it takes just a few minutes and the reservation Voucher confirmation is sent to you automaticaly as soon as you finish the reservation process by submiting the reservation form.
You can also book other services (Sightseeing, Car rental, etc.) after finishing reservation.

In case you find Prague hotel you like, but it seems that it is not available, does not offer room you enquire or if you have other questions on prague hotels do not hesitate to contact us.

It might even happen that you find higher price of choosen prague accommodation than elsewhere (we hope that not)... please let us know in such a case and we will match whatever offer you have seen!
info@charming-prague-hotels.com

How do you know your reservation is confirmed/OK?

After completing and sending us your reservation form, you will get an automatic reservation Voucher confirmation by e-mail. Therefore it is necessary to fill in the e-mail address correctly (that´s why "@" is prefilled in reservation form...) and better leave your phone number.

In case you have not received any reservation confirmation please contact us at booking@charming-prague-hotels.com or call us at 00420 225 388 120.
You can also ask in online Chat. We will check your reservation in the hotel and we respond you as soon as possible.

You will also recieve direct phone number to the hotel (on the email Voucher) and so you are able to call them too (please wait some time after making reservation to let them process your reservation and avoid misunderstandings). Hotel recieves reservation in the same moment you do to your email adress...

All you need to do (once you recieved Voucher that your reservation has been processed) is to come to the hotel and say your name (better bring printed Voucher). We kindly ask you to confirm reception of the Voucher by short message (just reply to the email).

Payment is usually directly in the hotel once you are there (written on the Voucher) - different just for Advance Bookings and Non Refundable reservations.

Payment in cash?

Yes, you can pay with cash when you arrive at the hotel. However, in order to make the booking we do need your credit card details to guarantee the booking.

Payment in cash may be cheaper...

How to change or cancel booking?

If you decide to change or cancel your reservation, please let us know by e-mail to booking@charming-prague-hotels.com or info@charming-prague-hotels.com

You can also call us at 00420 225 388 120 
or send a fax at 00420 225 388 24

Critical time for cancellation is each day at 18:00 hours CET (Central European Time). It means that if you for example have to cancel at least 24 hours before arrival and you have reservation from 3rd of January (arrival), you have to send (we should recieve) cancellation until 18 CET on 1st January to avoid cancellation fee.

Why are credit card details necessary?

The hotel requires your credit card details to guarantee your reservation ONLY (except non refundable reservations like Early Bird, Hot Deal or Advance purchase).
Your card will NOT be charged until your arrival.
At this stage you may be asked to pay by cash or with an alternative credit card accepted by the hotel, this is your choice.
Usually the payment is on your check-out. Some hotels might require you to produce a method of payment upon arrival - whether it is cash, bankers cheque or credit card. 

Only if you fail to cancel your reservation in time (cancellation conditions are on Reservation Form, Reservation Summary and your Voucher) and do not arrive at the hotel, credit card will be charged with a cancellation fee - usually equal to the cost of the first night´s accommodation (written on confirmation Voucher you recieve). 

Most hotels accept all major credit cards, however, there are exceptions.
You can see on the page of each hotel a list of the credit cards that are accepted by the hotel (right next to the photo of the building, bellow adress).

Please note that the Card CVV2/CVC2 is NOT a pin code (which is of course strictly confidental).

More information.

Security and Privacy Policies
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We take advantage of a Secure Socket Layer (SSL) encryption of all sensitive data, including credit card and billing information. In addition to SSL encryption, we regularly audit all activity on our servers, and perform routine security analysis on all systems, datastores, and procedures to ensure that information is not compromised.

Booking without credit card?

Yes, but only rarely.
If you don´t possess credit card let us know (by e-mail booking@charming-prague-hotesl.com , chat or call us).
We will try to make this non standard arrangement individualy with the hotel directly...

Please note :
All the hotels require credit card details (as a form of guarantee) to reserve a room. If you do not cancel the reservation within the cancellation notice period, and you do not arrive at the hotel, the hotel is entitled to charge the credit card (usualy for amount of the first night's accommodation only).

If hotels had no credit card details, they would risk being left with an empty room and no payment. This is why a credit card is needed - to guarantee the booking.

Our hotels have usualy very high occupancy (we choose the best) and so they are quite sure to sell their rooms (in the high season at least)...it would not be fair to book and not to arrive (not only to the hotel, but also to other clients).
The smaller hotel, the bigger problem if rooms stay unoccupied...and we offer the smaller (and nicer:-) ones...

Payment in cash?

Yes, you can pay in cash when you arrive at the hotel. However, in order to make the booking we do need your credit card details to guarantee the booking.

Payment in cash may be sometimes cheaper as you do not have to pay bank fees...

Who is Charming Prague Hotels?

This website is operated by HOTELPRO, Ltd. with headquarters located at Budecska street No. 17, Prague 2, Czech Republic.

We specialize in providing accommodation in a limited number of hotels, others were carefully selected to comply with our strict criteria for location, charm, overall comfort and personalized service.

Contents of this website related to the different hotels are managed and regularly updated directly by the hotels on their own (we check them of course).
Unlike hundreds of websites offering accommodation services around the globe, our website focuses on direct interaction between the customer, agency and the hotel, without redundant intermediary in order to spare time and funds to our clients.

However it must be balanced and you need services, which only agencies can provide - and so if you send us your enquiry at info@charming-prague-hotels.com we will be glad to find accommodation according to your wishes.
You can also use fax no. 00420 225 388 245 or call us directly at 00420 225 388 120. 
Our office is at the adress Na Porici 9, Prague 1.

Singularities of Charming Prague Hotels :
Our charming, comfortable hotels are all located within the historical city center. You will need only a few minutes walk to find yourself in the middle of Prague most desirable locations, being it historical, cultural or shopping attractions. 
Each charming hotel in the collection presents a unique and individual style with guest rooms enhanced by tastefully selected furnishings. Guests needs are anticipated by provision of all kind of extras.
Whichever property you choose, The Charming Prague Hotels ensures a warm, personalized welcome with the perfect balance of comfort, location and price.