How to change or cancel booking?

If you decide to change or cancel your reservation, please let us know by e-mail to or

You can also call us at 00420 225 388 120 
or send a fax at 00420 225 388 245

Critical time for cancellation is each day at 18:00 hours CET (Central European Time). It means that if you for example have to cancel at least 24 hours before arrival and you have reservation from 3rd of January (arrival), you have to send (we should recieve) cancellation until 18 CET on 1st January to avoid cancellation fee.

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